Terms and conditions

All work of Collection NH falls under the company Creative Playground. Creative Playground ("Collection NH" “Nayanthara Herath” "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our website. Please read the Terms and Conditions carefully before placing any orders on Collection NH webshop. We recommend you should keep a copy of our Terms and Conditions for future reference.
We may modify the terms and conditions from time to time. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

ELIGIBILITY TO PURCHASE
Mainly, we wish to draw your attention to our policies relating to the terms of purchase within the Terms and Conditions and our Privacy Policy. If you are under 16, you must let your parent or guardian know about Collection NH Privacy Policy before you use this website or any of this website's services. We reserve the right to only accept orders from those over 18 however. When you want to purchase a product, you have to provide your personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. The website is available only to individuals and others who meet the Collection NH terms of eligibility, who have been issued a valid credit card by a bank acceptable to Collection NH ,whose applications are acceptable to Collection NH and who have authorised Collection NH to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Collection NH reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where Collection NH feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. In addition, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our privacy policy for further information about how we use your data.

ORDERS
All orders are subject to acceptance and availability. Collection NH offers products for sale that are in stock and available for dispatch from our warehouse. Occasionally, however, we may be waiting for shipments from our suppliers. Please note that items in your shopping basket are not reserved and may be purchased by other customers.

ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Collection NH will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Rotterdam, The Netherlands. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT
Customers can pay with all major credit cards and other popular payment methods using Stripe payments. All Stripe paymnent terms and conditions can be found https://stripe.com/en-be/legal/link via Stripe website. Payment will be debited and cleared from your account upon dispatch of your order by Collection NH. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Collection NH, we will not be liable for any delay or non-delivery. We take all reasonable care to make our website made using Squarespace secure. In addition, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

PRICING POLICY
Prices shown on the website are in Euros and are inclusive of VAT at the applicable rate. Pricing will be done in Euros when purchased. In case of a purchase in a non-EU country, the exchange rate of you payment provider will be leading and the prices on the Collection NH site will be an indication.
All prices and offers remain valid as advertised from time to time. The Euros price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

INSURANCE
Collection NH insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Collection NH and transfer of responsibility in the same way.

DELIVERY
When we have received your order we strive to get your package to you as soon as possible. If the item that you have ordered is in stock, it will be dispatched from our warehouse within 24 hours (on working days). If you live in the Netherlands we strive to deliver your package to you within 1-2 working days. If you live in the EU, we strive to deliver your package to you within 3-8 working days. For information about delivery times in other parts of the world, please contact us at info@collectionnh.com. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Collection NH is not responsible for any delays caused by destination customs clearance processes or problems with the post order companies. When you place an order at the website we will send you an email with the tracking number on the day your package will be dispatched. You can check the status of your shipment using the tracking number.

IMPORT AND CUSTOMS DUTIES
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

BESPOKE GOODS

You acknowledge that bespoke goods are customised goods made to order and therefore agree to the following:

1.     That you shall comply with the payment conditions: you must pay a deposit of 50% of the total charges when you place your order. The remaining 50% must be paid before shipment or collection of the bespoke goods.

2.     That bespoke goods are 100% non-refundable; and

3.     that the date on which your bespoke goods will be ready is an estimation. Collection NH is not responsible for any delays.

4.     You hereby give permission to us to use photos and/or videos of the bespoke goods on the website, social media profiles, presentations and any other marketing material for the purposes of promoting our business. You shall have the right to withdraw such consent at any time by giving written notice to us.

 RETURNS AND EXCHANGES

Bespoke, made to order, engraved or resized items cannot be returned. However, as customer satisfaction is our priority, if you have any issues with your bespoke piece, we are happy to try and resolve any problem to the best of our ability on a case-by-case basis. We do not accept returns on sale items. For reasons of hygiene, we are unable to offer exchanges or refunds on earrings. Items purchased from our website, which are ready-made can be returned. Items purchased online must be returned to us in a new, undamaged and unworn condition and in their original Collection NH packaging in order for us to process a refund. Returns that are damaged, soiled or returned without their original Collection NH packaging may not be accepted and may be sent back to the customer. We are happy to offer a return period of 14 days within receipt. We are unable to offer a return on items without a proof of purchase.

 Please contact info@collectionnh.com with your order number to notify us of your return.

Once received, returned items will undergo a full quality control check. We aim to process all returned orders within 30 working days provided that the items in question are returned by you and received by us in the condition they were delivered to you. 

 All refunds will be credited to the original credit or debit card.  For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. Any damage to packaging in transit is not included as a fault. We cannot accept responsibility for any parcels lost in transit. We reserve the right to deny unreasonable returns and exchanges.

 REFUNDS
Your refund will either be credited to the original purchaser's credit card or bank, and will exclude shipping costs when applicable (with the exception of faulty items). If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties, sales taxes and shipping costs are non-refundable for Collection NH purchases. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

 DEFECTIVE AND DAMAGED ITEMS

All items are quality controlled and checked for any defects before they are dispatched to customers. If you should receive an item that is defective, damaged or not what you ordered, please contact info@collectionnh.com within 5 days of receipt. We will help you resolve any issues as quickly as possible by replacing the item or delivering another item by way of an exchange, if the piece is deemed faulty. Bespoke items/personalized items cannot be returned unless the item is damaged or we made a mistake. In case the items have been damaged by you, these cannot be replaced or credited. Before we are able to send you a new item, the faulty item will need to be returned to us.

 Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund. If you receive a faulty product, please let us know by emailing us at info@collectionnh.com.

PRICING

All prices on the website are shown in EUR and are inclusive of European VAT. For customers purchasing outside the EU, the final price will be calculated by your card issuer in accordance with the applicable exchange rate at the time of processing your transaction. 

 If you are having items delivered outside of the EU, all orders are shipped with Import Duties & Taxes paid. Therefore, you will not be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable once it passes any borders and are charged to Collection NH. If a good is refunded, the refunded value will be excluding Duties, taxes and shipping for non EU purchases and the refunded value will be excluding shipping for EU purchases.

 Please note that prices listed on the website or in any printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.

 DELIVERY

We will deliver the items to the delivery address provided at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is someone to sign for and take delivery of the items from the delivery service used. Any item send by us to you, will be adequately insured by us. You are responsible for ensuring that the items are adequately insured when you return an item. In case of any loss or damaged because of your neglect on sending the items, you are responsible for any damage or loss caused. Estimated delivery times are to be used as a guide only. Collection NH is not responsible for any delays. 

RISK AND TITLE

You will own the items when we have received full payment for them and for any applicable delivery costs. The risk in the goods and associated costs shall pass to you at the earliest of the items coming into your physical possession or a person identified by you to accept the items. We are not responsible for any damage or injury caused by the jewellery to yourself, your property or any other person and/or their own property.

IMPORTANT
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is faulty please contact us immediately at info@collectionnh.com. If you want to return the faulty item(s), please do so within 7 days of decision made by Collection NH, with the return tag and all original Collection NH packaging still intact and the packing list filled out. The return address and more information about returns will be provided to you based on the decision made by the team at Collection NH. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit. Repeated in defective and damaged items

OUR POLICY
Items should be returned unused, and with all Collection NH tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer on their costs and/or a refund refused. Please email info@collectionnh.com if any of your purchases have been delivered without Collection NH tags.


COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on the Collection NH web shop and website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

CONTENT
In addition to the Intellectual property rights mentioned below, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Collection NH tries to ensure that the information on this site is accurate and complete. Collection NH does not promise that Collection NH’s content is accurate nor error-free. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. Collection NH reserves the right to withdraw any content from this website any time and without reason. Property, software and content of and displayed on Collection NH, cannot be used for any commercial end. Nor for any advertising activity on your own website. This website is for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. You agree that you will be personally responsible for your use of Collection NH website and webshop and for all of your communication and activity on and pursuant to this website. We reserve the right to deny you access to the website at any time, without any notice. If we conclude, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated Collection NH, we may deny you access to this website on a temporary or permanent basis and any decision to do so is final. The use of this website is at your own risk.

INTELLECTUAL RIGHTS
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including Collection NH’s software and all HTML and other code contained in this website. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Collection NH and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

WEBSITES BY THIRD PARTIES
There might be hyperlinks on this website of third-party’s other than Collection NH, including advertisers. Collection NH does not review all the websites linked to this website. We are not accountable for the availability of those external recourses, and are not accountable or liable for the privacy practises of that content. As well as any products, advertising, or any other materials used by such websites, neither for any loss, damage or offense caused by, the use of any of such goods, services or content available on those external recourses.

DISCLAIMER OF LIABILITY
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Collection NH and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Collection NH’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

WAIVER
If you breach these terms and conditions and Collection NH takes no immediate action, we will still be entitled to use our rights and remedies in any situation where you breach the terms and conditions of Collection NH.

GOVERNING LAW
Collection NH is overseen by and construed in accordance of the relevant law of The Netherlands, and you permanently submit to the exclusive jurisdiction of the courts of The Netherlands.Privacy Policy. Collection NH ("Collection NH ","Nayanthara Herath”, "we", "our", "us") and its subsidiary companies respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Cybertrust. If you are under 18, we require that you inform a parent or guardian about Collection NH’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with Collection NH or placing an order.The following information is provided by Collection NH to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.collectionnh.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. Please note that this policy applies to Collection NH and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link. Collection NH is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. Furthermore, from time to time Collection NH may employ third party business partners to collect personal information on Collection NH’s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Collection NH to comply fully with the Collection NH Privacy Policy as set forth herein.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Collection NH is built on Sqaurespace. Please refer to section Squarespace for more information. Collection NH collects personal information in several ways when you place an order or register for a service offered by Collection NH. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES
Collection NH is built on Sqaurespace. Please refer to section Squarespace for more information. As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

WHAT ABOUT COOKIES
Collection NH is built on Sqaurespace. Please refer to section Squarespace for more information. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
At Collection NH, we will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other companies in the Collection NH group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

SAFEGUARDING YOUR PERSONAL IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

SQUARE SPACE

Collection NH hosted by built on “Squarespace” may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. More information on cookies used by square space can be found via the following link; https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses. More information on the Squarespace privacy policy can be found via the link; https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses. Collection NH is not responsible for any changes to the privacy policy/ use of cookies made by the hosting platform Squarespace.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you require further information about our Privacy Policy, please email info@collectionnh.com.

YOUR CONSENT
By visiting www.collectionnh.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.